Siebel Dealer Administration Guide > Managing Warranty Claims > Process of Creating a Warranty Claim >

Creating a Warranty Claim

After conducting the repair work on an asset, the dealer or service provider creates a claim to document the details of the work performed in preparation for submitting a claim to the manufacturer.

This task is a step in Process of Creating a Warranty Claim.

To create a warranty claim

1. Navigate to the Warranty Claims screen, then Claims List view.
2. In the Claims List view, click New to add a warranty claim.

   Siebel Dealer creates a new warranty claim and automatically assigns a warranty claim number.

3. In the Asset Serial number field, enter the serial number for the asset.

   The Partner Name field is a read-only field. It displays the name of the dealer who is logged in to Siebel Dealer.

4. In the Warranty Claim form, click in the Usage field, and enter the mileage or operating hours for the asset.
5. Select a unit of measure from the Usage UOM drop-down list.
6. In the Date Reported field, enter the date when the problem was reported by the customer.
7. In the Warranty Claim form, select a work order number to link the work order with the warranty claim.

   NOTE:  Asset conditions are populated from the work order by default. Only work orders for the same asset and same partner appear when you perform a lookup.

8. Click Verify.