Siebel Business Process Framework: Workflow Guide > Example Workflow Processes That Call a Business Service > Examples That Use the Outbound Communications Manager Business Service >

Using the Outbound Communications Manager with a Substitution

The example in this topic uses a substitution variable when it calls the Outbound Communications Manager business service in a workflow process.

To use the Outbound Communications Manager with a substitution

1. In Siebel Tools, create a new workflow process using values from the following table.

   Property	Value
   Process Name	Send SR Notification
   Workflow Mode	Service Flow
   Business Object	Service Request

   For an example, see Creating the Workflow Process.

2. Add steps and connectors until your workflow process resembles the workflow illustrated in the following figure:

   For more information, see Overview of Workflow Process Steps, and Diagramming a Workflow Process.

3. Click the Send Notification business service step, and then use the Properties window to define values described in the following table.

   Property	Value
   Business Service Name	Outbound Communications Manager
   Business Service Method	SendMessage

4. Make sure the Send Notification step is still chosen in the Process Designer.
5. Click the MVPW, then add a new input argument using values from the following table.

   Input Argument	Type	Value	Business Component Name
   MsgBody	Expression	"The Service Request Number" + [SR Number] + "was created with the abstract" + [SR Abstract]	Service Request

   For more information, see Arguments That You Can Define for a Process Property.

6. Add another input argument to the Send Notification step using values from the following table.

   Input Argument	Type	Value
   CommProfile	Literal	Enter the appropriate profile. The profile must correspond to a profile that the Siebel client displays in the Profiles view of the Administration-Communications, All Configurations screen. When you enter the profile, you must use the exact same format that the Siebel client uses when it displays this profile.

7. Validate, and then simulate the workflow process.

   For more information, see Process of Testing a Workflow.

8. Implement this configuration in your production workflow.