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How Siebel CRM Interprets a Field That Is Not Known


If a field value is not known rather than having no value, then Siebel CRM interprets it as null. For example, assume a condition includes the following logic:

FIeldA IS UPDATED
FieldB <> "MyValue"

In this situation, if FieldB is null, then the following condition is false:

<> "MyValue"

Siebel CRM interprets a Null field value as not known. It assumes this field could be set to anything, including Y. Siebel CRM cannot conclude that the field is definitely not set to Y, so it returns false and does not run the Workflow Monitor Agent.

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