Siebel Business Process Framework: Workflow Guide > Example Workflow Processes > Defining a Workflow Process That Creates a Service Request >

Defining Input Arguments That Set the Commit Time

This task is a step in Defining a Workflow Process That Creates a Service Request.

You can define some properties of a workflow process in the Process Designer or the Workflow Processes list, depending on your personal preference. In this topic, you use the Workflow Processes list to add several properties for workflow process steps. To configure these properties in the Process Designer, you use the Properties window.

To define input arguments that set the commit time

1. Locate the Manage New SR workflow process.

   For more information, see Locating a Workflow Process in the Workflow Processes List.

2. Right-click the Manage New SR workflow process, and then click Edit Workflow Process.
3. Click the Siebel operation step named Set Commit Time in 1 Hour.
4. In the MVPW, define three new input arguments using values from the following table.

   Field Name	Type	Value	Business Component Name	Business Component Field
   Sub-Status	Literal	Assigned	(Leave this field empty.)	(Leave this field empty.)
   Owner	Business Component	(Leave this field empty.)	Service Request	Created By Name
   Commit Time	Expression	[Created]+0.4166	(Leave this field empty.)	(Leave this field empty.)

   For more information, see Arguments That You Can Define for a Process Property.

   These arguments provide instructions to the Siebel operation if Siebel CRM runs the ASAP branch. In this situation, it sets the Sub-Status field to Assigned, assigns the Owner field to the value that Created By Name contains, and sets the Commit Time to one hour after the time that the user created the service request.

   Commit Time includes a Type property of DTYPE_UTCDATETIME, which is a datetime field. Created includes a time stamp that stores the time when the user created the service request. If a user enters a number in a datetime field, then Siebel CRM displays it as an integer and hours. It displays minutes and seconds as fractions. For more information, see Using the Timestamp.

   You must enclose the entire expression in the Value property of the Commit Time field input argument in double quotes. You must include a space before and after the plus sign (+).

5. Click the Siebel operation step named Set Commit Time in 2 Hours.
6. In the MVPW, define three new input arguments using values from the following table.

   Field Name	Type	Value	Business Component Name	Business Component Field
   Sub-Status	Literal	Assigned	(Leave this field empty.)	(Leave this field empty.)
   Owner	Business Component	(Leave this field empty.)	Service Request	Created By Name
   Commit Time	Expression	[Created]+0.	(Leave this field empty.)	(Leave this field empty.)

7. Click the Siebel operation step named Set Commit Time in 24 Hours.
8. In the MVPW, define three new input arguments using values from the following table.

   Field Name	Type	Value	Business Component Name	Business Component Field
   Sub-Status	Literal	Assigned	(Leave this field empty.)	(Leave this field empty.)
   Owner	Business Component	(Leave this field empty.)	Service Request	Created By Name
   Commit Time	Expression	[Created]+24	(Leave this field empty.)	(Leave this field empty.)

9. Click the Siebel operation step named Set Commit Time in 48 Hours.
10. In the MVPW, define three new input arguments using values from the following table.

    Field Name	Type	Value	Business Component Name	Business Component Field
    Sub-Status	Literal	Assigned	(Leave this field empty.)	(Leave this field empty.)
    Owner	Business Component	(Leave this field empty.)	Service Request	Created By Name
    Commit Time	Expression	[Created]+48	(Leave this field empty.)	(Leave this field empty.)

11. Click the Siebel operation step named Create Plan of Action.

    This step creates an activity for the service request that includes a description. This description describes a set of actions that the owner can follow.

12. In the MVPW, define two new input arguments using values from the following table.

    Field Name	Type	Value
    Type	Literal	Research
    Comment	Literal	Plan of Action: 1. Make sure customer logged description. 2. Reproduce the behavior. 3. Request logs.

13. Save your work, and then close the Process Designer.