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Siebel Business Process Framework: Task UI Guide > Guidelines and Techniques for Developing a Task UI > Techniques to Improve the Usability of a Task UI > Refine Query TechniqueIt is recommended that you define a query for a task UI, typically as a search specification in a task view step. However, sometimes it is not possible to know at design time the exact search specification that the user requires at run time, and Siebel CRM might display a large number of records when the search specification for the task UI runs. You can configure a task UI that uses query-by-example to allow the user to refine this query. Siebel CRM uses the following logic in the refine query technique:
Example of the Refine Query TechniqueThe predefined Create Order task UI includes a task view step that allows the user to choose a number of products. To search products, the user can use the customer zip code, but this query can return hundreds of products. The Create Order task UI allows the user to use the name to refine the query. For example: This task UI does not display the zip code, so the user can only narrow the original search specification and cannot broaden it. The predefined Create Order task UI resides in the Siebel Communications application. |
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