Siebel Chat Guide > Configuring Siebel Chat Auto Answer > Process of Configuring Communications for Siebel Chat Auto Answer >

Configuring the ChatArrived Event Handler

Use the following procedure to configure the ChatArrived event handler.

To configure the ChatArrived event handler

1. Navigate to the Administration - Communications screen, then the All Event Handlers view.
2. In the Event Handlers list, configure ChatArrived with the values shown in the following table.

   Name	Configuration	Event Response	Device Event	Order
   ChatArrived	Select your communications configuration record.	OnChatArrived	InteractionMessage	0

3. Click the Event Handlers Parameters tab, and configure the following records for ChatArrived with the values shown in the following table.

   Name	Value
   Filter.Channel	Chat
   Filter.MsgType	TYPE_NEW
   Filter.systemTransfer	0

4. Navigate to Administration - Communications screen, Configurations view, and then click the Event Handlers tab.
5. Select the ChatArrived record, and configure it as follows:
   1. In the Comments field, modify or enter a comment, for example, as follows:

   Comments: Chat

   2. In the Event Response field, click the Look Up icon, and associate the OnChatArrived event response with the ChatArrived event handler.