Siebel Chat Guide > Configuring Siebel Chat Auto Answer > Process of Configuring Communications for Siebel Chat Auto Answer >
Configuring the ChatTransferArrived Event Handler
Use the following procedure to configure the ChatTransferArrived event handler. To configure the ChatTransferArrived event handler
- Navigate to the Administration - Communications screen, then the All Event Handlers view.
- In the Event Handlers list, configure ChatTransferArrived with the values shown in the following table.
|
|
|
|
|
ChatTransferArrived |
Select your communications configuration record. |
OnChatArrived |
InteractionMessage |
1 |
- Click the Event Handlers Parameters tab, and configure the following records for ChatTransferArrived with the values shown in the following table.
|
|
Filter.Channel |
Chat |
Filter.MsgType |
TYPE_NEW |
FilterSpec |
[systemTransfer]>0 |
- Navigate to the Administration - Communications screen, Configurations view, and then click the Event Handlers tab.
- Select the ChatTransferArrived record, and configure it as follows:
- In the Comments field, modify or add a comment, for example, as follows:
Comments: Chat
- In the Event Response field, click the Look Up icon, and associate the OnChatArrived event response with the ChatTransferArrived event handler.
|