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Siebel Chat Guide > Configuring Siebel Chat Auto Answer > Roadmap for Configuring Siebel Chat Auto Answer for AgentsThis topic describes how to enable the automatic acceptance of chat (hereafter referred to as chat auto answer) in Siebel Call Center for agents. Administrators can either configure chat auto answer for agents, or agents can configure it. When chat auto answer is enabled for agents, agents do not have to manually accept chats that are offered to them. Instead, the chat that is offered automatically becomes the active chat session for the agent by opening on the agent's screen, provided that the agent has no other chat sessions assigned. The behavior is different if chat auto answer is enabled and the agent is busy handling one or more chat sessions or completing a chat wrap-up. In these cases, the behavior is as follows:
To configure Siebel Chat auto answer for agents in Siebel Call Center, perform the following tasks and process: |
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