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Siebel Chat Guide > Methods for Customizing Siebel Chat Process Flow and Interface Functionality > Methods for Customizing Siebel Chat Process Flow and Interface Functionality >

UpdateChatUIField

This method is used to update a field in the chat UI with the value in the Chat Data map field. Table 41 shows the input arguments for UpdateChatUIField.
Table 41. UpdateChatUIField Method: Input Arguments
Input Argument
Description

InteractionId (Optional)

The value in this argument is the interaction ID that you want to update if IsSingleChat is set to True. The value in this argument is ignored if IsSingleChat is set to False.

For new and transferred chats, IsSingleChat is always set to True and always provides the value for InteractionId that is passed from Oracle Contact On Demand data.

IsSingleChat (Optional)

If set to True, then it indicates to update the value provided for InteractionId. False indicates to update the value for all chats. For new and transferred chats, IsSingleChat is always set to True.

UpdateField

This is the field that you want to get the value from in Chat Data map. For example: ChatDisplayName in Chat Data map.

Example

If you want to use the ChatDisplayName field in the Chat Data map to update the Chat Display Name in the chat UI for all chats, then the input is as follows. For example, if a user wants to use Chat Data map field, ChatDisplayName, to update Chat Display Name in the Chat UI for all chats, then the input is as follows:

InteractionId =

IsSingleChat = FALSE

UpdateField = ChatDisplayName     // the field of ChatDisplayName in Chat Data map

    
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