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Configuring Parameters to Pass from the Chat Request Page

Use the following procedure to configure the parameters to pass from the chat request page.

To configure parameters to pass from the chat request page

1. Add or remove the parameters on the customer chat request page, then configure the parameter extensions for Siebel Chat in Oracle Contact On Demand.

   For more information about how to add or remove the parameters on the customer chat request page, see the following:

   • 727972.1 (Article ID) on My Oracle Support
   • Oracle Contact On Demand documents on the Siebel Bookshelf, for example:
     • Oracle Contact On Demand Administration Manager Guide
     • Oracle Contact On Demand Supervision Manager Guide
     • Oracle Contact On Demand Interaction Manager Guide

       For more information about configuring parameter extensions for Siebel Chat, see Installing Parameter Extensions for Siebel Chat.

2. Add or remove the process property, input argument, or output argument as required in the default workflow for Siebel Chat.

   For more information, see Siebel Business Process Framework: Workflow Guide and Chat Standard Accept Process Workflow.