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Siebel Chat Guide > Setting Up Siebel Chat > Planning Your Siebel Chat Set Up > Calculating Chat Session Capacity for Siebel ChatTo estimate how many agents and supervisors are supported and how many Web servers and application servers are required based on the example chat session capacities of 600, 1000, and 3000, review the calculations in Table 4. In reviewing the calculations in Table 4, note the following:
You must deduce your own final capacity number based on your own unique situation. NOTE: The recommended server configurations in Table 4 are for a single company deployment and do not consider master and backup redundancy, which would require additional hardware. In multitenancy mode, dedicated application servers must be configured on a company-by-company basis. Clustering is recommended where ideally every physical server would be replicated. |
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