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Siebel Chat Guide > Managing Siebel Chat > Process of Setting Up Oracle Contact On Demand Supervision ManagerThe Oracle Contact On Demand Supervision Manager is a Web-based application that allows the supervisor to monitor agent activity in real-time. As a prerequisite to using Oracle Contact On Demand Supervision Manager, supervisors must contact the Oracle Contact On Demand administrator and request that a supervisor account be set up. Setting up Oracle Contact On Demand Supervision Manager to monitor Siebel Chat activity involves multiple tasks that supervisors perform in the following sequence:
When supervisors have set up suitable views and alarms for the company, they can view reports (provided they have been given permission) that have been created by administrators. For more information about reports, see About Running Reports with Oracle Contact On Demand. |
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