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Process of Setting Up Oracle Contact On Demand Administration Manager

The Oracle Contact On Demand Administration Manager is a browser-based application that allows the administrator to set up a contact center consisting of companies, user accounts (for agents, administrators, and supervisors), projects, workgroups, skills, and URL libraries. Defining projects, workgroups, and skills for a company helps Oracle Contact On Demand to efficiently route chat interactions to the workgroup with the most qualified agent to handle the interaction.

To set up Oracle Contact On Demand Administration Manager to manage Siebel Chat activity, it is recommended that administrators review Example of Using Oracle Contact On Demand and complete the following tasks in the following sequence:

1. Setting Up a Company in Oracle Contact On Demand Administration Manager
2. Setting Up User Accounts in Oracle Contact On Demand Administration Manager
3. Setting Up a Chat Project in Oracle Contact On Demand Administration Manager
4. Setting Up Workgroups in Oracle Contact On Demand Administration Manager
5. Setting Up Skills in Oracle Contact On Demand Administration Manager
6. Creating a Company Package in Oracle Contact On Demand Administration Manager
7. Creating a URL Library in Oracle Contact On Demand Administration Manager