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Creating a Company Package in Oracle Contact On Demand Administration Manager

Some features of Oracle Contact On Demand Administration Manager are not supported by Siebel Chat, Unsupported Oracle Contact On Demand Administration Manager Features. To hide these features from your agents, it is recommended that you set up a company package definition specifically for your company in Oracle Contact On Demand. This task is a step in Process of Setting Up Oracle Contact On Demand Administration Manager.

To create a company package in Oracle Contact On Demand Administration Manager

1. Navigate to the Company List view in Oracle Contact On Demand Administration Manager.
2. Click Go To, then select Package Creator from the drop-down list.

   The Company Package screen opens listing all existing packages.

3. Click Add to define a new (chat) company package for your company.

   On the Add Company Package screen that opens:

   1. Enter a name and a description for your package.
   2. Select or deselect the check box next to each listed feature to include or remove it from your company package.

      For example, make sure that the Web Chat feature is enabled for the company package.

   3. Click OK.
4. Apply the new (chat) company package to your company:
   1. Navigate to the Options screen, then Company view in Oracle Contact On Demand Administration Manager, and select the company you want to edit.
   2. Go to the Company Configuration tab, then select the appropriate company package from the Package drop-down list. For more information about company setup, see Setting Up a Company in Oracle Contact On Demand Administration Manager.
5. Make sure that all company projects are enabled for Web chat.

   For more information about enabling a project for chat, see Setting Up a Chat Project in Oracle Contact On Demand Administration Manager.

For more information about creating company packages, see Oracle Contact On Demand Administration Manager Guide.