This chapter describes the process of setting up Siebel Chat transfer to agent or workgroup functionality in Siebel Chat. It contains the following topics:

• Process of Setting Up Siebel Chat Transfer to Agent or Workgroup
• Setting Up the Bookmark-Transfer Feature in Siebel Call Center for Siebel Chat

NOTE:  The functionality described in this chapter applies only if you are using the default workflow to handle incoming chat requests. For more information about the default workflow for Siebel Chat, see Chat Standard Accept Process Workflow.