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Process of Setting Up Siebel Chat Transfer to Agent or Workgroup

To set up Siebel Chat transfer to an agent or workgroup in Siebel Chat, perform the following tasks:

• Verifying Workgroup LOV Data Types
• Configuring Workgroup Records and Associated LOVs
• Modifying the Communication Configuration to Support Chat Transfer to Workgroup Functionality
• Adding the Media Type to the Work Item Object
• Configuring Chat Transfer to Agent Functionality in Siebel Call Center for Siebel Chat

This process is a step in Roadmap for Configuring Siebel Call Center for Siebel Chat.

Related Topic

Transferring Siebel Chat Interactions to Others