Siebel Chat Guide > Setting Up Siebel Chat Transfer to Agent or Workgroup Functionality > Process of Setting Up Siebel Chat Transfer to Agent or Workgroup >
Configuring Workgroup Records and Associated LOVs
Use the following procedure to configure workgroup records and associated LOVs for the following workgroups in Siebel Call Center for Siebel Chat:
- CCA CHAT WORKGROUP
- CCA CTI WORKGROUP
- COMM_MEDIA_TYPE
To configure workgroup records and associated LOVs
- Navigate to the Administration - Data screen, then the List of Values view.
- Verify that the CCA CHAT WORKGROUP record exists with the values shown in the following table. If it does not exist, then click New, and create it.
|
|
Language Independent Code |
|
|
|
CCA CHAT WORKGROUP |
Chat Workgroup |
For example, your Workgroup ID: 987 |
English-American |
1 |
TRUE |
- Verify that the CCA CTI WORKGROUP record exists with the values shown in the following table. If it does not exist, then click New, and create it.
|
|
Language Independent Code |
|
|
|
CCA CTI WORKGROUP |
Voice Workgroup |
For example, your Workgroup ID: 888 |
English-American |
1 |
TRUE |
- Verify that the following COMM_MEDIA_TYPE workgroup record exists with the values shown in the following table. If it does not exist, then click New, and create it.
|
|
Language Independent Code |
|
|
|
|
COMM_MEDIA_TYPE |
MultiChannel |
MultiChannel |
English- American |
COMMON |
1 |
TRUE |
|