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Siebel Chat Guide > Working with Siebel Chat > Handling Siebel Chat Sessions > Closing the Siebel Chat SessionsTypically, when an agent or customer releases a chat session, all action buttons within the chat pane are disabled, but agents can still read a transcript of the chat interaction in the chat transcript area. To close the chat session, agents must do one of the following:
Use the following procedure to manually close a chat session. |
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