Siebel Communications Guide > Overview of Siebel Communications > Configuring Communications, Order-to-Cash, and Master Data Management Integration >

Setting Up the Workflow Monitor Agent

The subtopics in this topic describe Workflow Monitor Agent setup tasks.

Configuring Workflow Monitor Agent

Use the following procedure to configure Workflow Monitor Agent.

To configure Workflow Monitor Agent

1. Navigate to the Administration - Server Configuration screen, Enterprises, and then the Component Definitions view, and query for Workflow*.
2. Make a copy of the Workflow Monitor Agent and change the name to Workflow Monitor Agent SWI.
3. Change the Alias name to 'WorkMonSWI'.
4. Under Component Parameters, query for Group Name and change the Group Name to SWI Customer Update Policy Grp in the Component Parameter applet.
5. Change the Action Interval to 5.
6. Click Advanced to change the Sleep Time to 15.
7. Click Advanced to change the Default Task to 1.
8. Click Activate to change the status of the new component to Active.
9. Synchronize the components.

Configuring Default Tasks for Workflow Monitor Agent

Server Manager contains a parameter called 'Show Advanced Objects' that controls the display of all the objects that are marked for the advanced user.

Workflow Monitor Agent has a parameter called 'Default Tasks' which has been hidden and is available only to advanced users.

Use the following procedure to reveal this hidden parameter.

To display the Default Tasks parameter

1. Navigate to the Administration - Server Configuration screen, then the Servers view.
2. In the top Siebel Servers applet, select the server on which you want to modify the parameter.
3. Under the Component subtab, query for the Server Manager component.
4. Under the Component Parameter subtab, query for 'Show Advanced Objects'.
5. Change the value to 'True'.
6. Click Advanced to change the Default Task parameter to 1.

   NOTE:  You must log out from the current user session and log back in to the application in order for the parameter to take effect.

7. Rename the existing diccache.dat file in the path Installed Directory\ses\siebsrvr\bin.

Starting Tasks for Workflow Monitor Agent for Customer Synchronization

Use the following procedure to start tasks for the component that is online and enabled.

To start tasks for Workflow Monitor Agent

1. Navigate to the Administration - Server Management screen.
2. Select Tasks.
3. Query for the WorkMonSWI task and start it. You can also use Server Manager to start the task.
4. Start srvrmgr: Srvrmgr /g gatewayserver /e enterpriseserver /s siebelserver /u userid /p password
5. Start the task for the WorkMonSWI component.

After about five minutes, check for log details for the task for the new workflow monitor component Workflow Monitor Agent SWI by navigating to the Administration - Server Management screen, then the Tasks view.

If there are errors, then check to see whether all configurations have been properly performed.