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Aaccount hierarchy creating 1 description 1 example (diagram) 1 reviewing 1 viewing as organization chart 1 viewing list of child accounts 1 accounts account views, about 1 account views, accessing 1 agreement for an account, viewing 1 balances for nonpaying accounts 1 business scenario for using 1 class, description and example 1 class, different information displayed 1 classes, list of 1 creating an account 1 customer portal view, accessing 1 defined 1 end-user views 1 equipment, adding installed or planned 1 information, accessing 1 telecommunications-related infrastructure, adding 1 usage detail, viewing 1 workflows for managing 1 activity associating with a premises 1 creating for a contact 1 trouble tickets, adding activity 1 activity plan trouble tickets, associating with 1 work orders, associating with 1 address profile address, revalidating 1 address, validating 1 creating and updating 1 description 1 adjustment requests outcome, viewing 1 overview 1 viewing history of 1 adjustments unbilled usage 1 viewing for billing profile 1 administrator procedures agreement template, verifying 1 agreements, adding 1 agreements, adding terms and generating a total 1 Auto Document feature, setting up template for 1 document, creating and printing 1 administrators, roles and responsibilities 1 agreements about using 1 agreement details, examining in Explorer 1 agreement records, adding 1 agreement template, verifying 1 agreements library 1 Auto Document feature, setting up template for 1 business scenario, commercial customer 1 business scenario, residential customer 1 business scenarios for using 1 contracts, defined 1 defined 1 document, creating and printing 1 entitlements, relationship with 1 library for agreements 1 master agreements, about 1 modifying an agreement 1 order, associating agreement with 1 relationships among agreements, about 1 sales agreements 1 service agreements 1 service item, associating with 1 service level agreements 1 subagreements, about 1 terms, adding, and generating a total 1 types of 1 Application Integration Architecture See About Prebuilt Integration with Siebel Communications assets about using 1 business scenario for setting up 1 change request, adding 1 components, viewing associated 1 creating 1 defined 1 hierarchical information, viewing for an asset 1 primary asset, associating related assets with 1 service points and service information, viewing 1 service request, adding to an asset 1 transaction, creating for 1 Auto Document feature agreement template, verifying 1 template, setting up for 1 Bbalance groups defined 1 viewing for billing profile 1 balances nonpaying accounts, viewing 1 totals, creating adjustments for 1 batch assignment, about 1 billing about 1 adjustments for unbilled usage 1 billing information, about accessing 1 billing information, process of accessing 1 billing information, sequence for accessing 1 business scenario for using 1 duplicate invoice, requesting 1 invoice history, viewing 1 invoice line items, viewing 1 Invoice views, accessing 1 invoice, viewing the image of 1 Invoices views, about 1 nonpaying account balances 1 outstanding balance, about entering payment against 1 payment against multiple invoices, recording 1 payment against one invoice, recording 1 payment history, viewing 1 payment outcome terms, recording customer's decision 1 payment, recording at the account level 1 type, changing to Subscription 1 unbilled charges, viewing 1 unbilled usage adjustments 1 usage details, viewing 1 billing adjustments about 1 account adjustments, requesting 1 creating for balance totals 1 creating for entire bill 1 creating for events 1 creating for item charges 1 customer request for 1 for an entire invoice, requesting 1 invoice for a line item, requesting 1 outcome terms, recording customer's decision 1 Billing Aggregator Class, description 1 Billing Class, description 1 Billing Portal about 1 views, table of 1 billing profile portal workflow for viewing 1 workflows for entering adjustments 1 billing profiles creating or updating 1 description 1 end-user procedures, about and fields (table) 1 entering payments for 1 updating 1 viewing adjustments for 1 viewing balance groups for 1 viewing bills for 1 viewing payments for 1 viewing unbilled services for 1 workflows, about 1 bills creating adjustments for 1 viewing in billing profile 1 business services, description 1 Cchange requests, adding an asset 1 child accounts, unbilled usage adjustments 1 CMU Account Sync Workflow 1 CMU Address Sync Workflow 1 CMU Adjustment View Sub Process workflow 1 CMU Contact Sync Workflow 1 CMU Credit Alert Status Sync Workflow 1 CMU Profile Sync Workflow 1 CMU SIA Submit Adjustment Request to External Workflow 1 CMUBalanceDetailsEventAdjustmentWF workflow 1 CMUEventDetailsAdjustmentWF workflow 1 CMUEventDetailsQueryWF workflow 1 CMUInvoiceAdjustmentWF workflow 1 CMUInvoiceQueryWF workflow 1 CMUItemChargeAdjustmentWF workflow 1 CMUItemChargeQueryWF workflow 1 CMUUnbilledEventAdjustmentWF Workflow 1 CMUUnbilledNonCurrencyEventAdjustmentWF Workflow 1 collection management closing collection actions 1 defined 1 process 1 processing payments 1 updating collection actions 1 Communication Order Processing module, about 1 Communication Work Orders module, about 1 contacts about 1 adding 1 business scenario for using 1 contact, adding 1 contact-related activities, setting up 1 creating an activity 1 defined 1 email, about sending mail to 1 modifying a profile 1 opportunities, about associating with 1 profile, adding information 1 sequence of procedures example, diagram 1 trouble ticket, associating with 1 workflows for managing 1 contracts See About Agreements and Entitlements in Siebel Communications credit alerts account adjustment, associating with credit alert 1 activities, associating with credit alerts 1 adding and reviewing, about 1 adjustment outcome, associating with credit alert 1 closing manually 1 communication with customer, about 1 defined 1 generated by Oracle Communications Billing and Revenue Management 1 , 2 importing from an external application 1 internal credit alert, creating 1 repayment plans, associating 1 types 1 credit management adjustment outcome, viewing 1 business scenario for using 1 collection actions, closing 1 collection actions, updating 1 collection management 1 collection payments, processing 1 credit alert, about reviewing and adding 1 credit alert, defined 1 credit alerts, importing 1 credit scores, displaying 1 credit threshold, breach of 1 customer decision, submitting 1 internal credit alert, creating 1 repayment plans 1 task list 1 third-party credit application integration 1 customer accounts associating infrastructure items, about 1 description 1 My Account view, field descriptions 1 Customer class, description 1 customer portal view, accessing 1 customer profile description 1 end-user procedures, about 1 customer satisfaction surveys about 1 conducting 1 customer service representative profiles, roles and responsibilities 1 roles and responsibilities, table of 1 CUT Get Account Data workflow 1 CUT Get Account Data workflow process 1 CUT Get Phone Number Data workflow process, steps 1 CUT Get Sales Order Data workflow process, steps 1 CUT Get Trouble Ticket Data workflow process, steps 1 CUT Get Work Order Data workflow process, steps 1 CUT Receive Account Data workflow 1 CUT Receive Account Data workflow process, steps 1 CUT Receive Credit Alert Data workflow process, steps 1 CUT Receive Fraud Alert Data workflow process, steps 1 CUT Receive Phone Number Data workflow process, steps 1 CUT Receive Sales Order Data workflow process, steps 1 CUT Receive Service Profile Data workflow process, steps 1 CUT Receive Service Profile Data workflow subprocess, steps 1 CUT Receive Trouble Ticket Data workflow process, steps 1 CUT Receive Work Order Data workflow process, steps 1 CUT Send Account Data workflow 1 CUT Send Account Data workflow process, steps 1 CUT Send Phone Number Data workflow process, steps 1 CUT Send Sales Order Data workflow process, steps 1 CUT Send Service Profile Data workflow process, steps 1 CUT Send Work Order Data workflow process, steps 1 CUT Sent Trouble Ticket Data workflow process, steps 1 Ddynamic assignment, about 1 EEAI See Terminology for Integration Workflows in Siebel Communications end-user procedures agreement details, examining in Explorer 1 agreements, associating with an order 1 agreements, modifying 1 assets, associating related assets with primary asset 1 assets, creating 1 assets, creating transaction for 1 assets, viewing associated components 1 assets, viewing hierarchical information for 1 assets, viewing service points and service information 1 opportunities, associating a partner with 1 opportunities, associating account with 1 opportunities, associating with a product 1 opportunities, conditions to for updating quotes 1 opportunities, creating 1 opportunities, creating a profile for an opportunity 1 opportunity, associating with a related site 1 quote, creating for opportunity 1 service item, associating agreements with 1 service request, adding to an asset 1 entitlements about using 1 agreements, relationship with 1 business scenarios for using 1 defined 1 trouble tickets, verifying 1 verification, about 1 equipment adding installed or planned 1 list, using and fields 1 events, creating adjustments for 1 exemption profile description 1 end-user procedures, about 1 end-user procedures, fields (table) 1 Ffinancial profile about financial profiles 1 credit check, running 1 description 1 fields, table of 1 fraud management business scenario for using 1 customer follow-up, about 1 discontinuing service because of alert, about 1 fraud alert details, viewing 1 fraud alert, updating 1 fraud alerts, description 1 fraud alerts, viewing 1 fraud threshold, changing 1 fraud threshold, description 1 fraud, defined 1 fraud profile about and fields (table) 1 description 1 Iincorporated business or individual, credit check data 1 infrastructure information adding for a premises 1 Infrastructure view 1 integration with other applications component groups, enabling 1 integration objects, description 1 integration users, setting up 1 system preference, setting 1 workflows, activating 1 integration workflows about 1 terminology 1 interactive assignment, about 1 invoices Invoice view, accessing 1 requesting duplicates 1 item charges, creating adjustments for 1 Lline items actions, adding 1 work orders, creating for 1 loyalty profile description 1 end-user procedures, about 1 Mmanual assignment, about 1 master agreements, about 1 MSAG Profile, description 1 Nnested service bundles, about 1 Oopportunities about 1 account, associating opportunity with 1 business scenario for creating 1 description 1 opportunity, creating 1 partner, associating with an opportunity 1 product, associating with an opportunity 1 profile, creating for an opportunity 1 quote, conditions to work 1 quote, creating 1 related site, associating with an opportunity 1 Oracle Application Integration Architecture, about 1 order management module, about Service Profile view 1 orders about passing to Oracle billing application 1 orders, associating agreements with 1 Pparent-child relationship, changing 1 partner, associating an opportunity 1 payment arrangement history, viewing 1 outcome, viewing 1 overview 1 payment outcome terms, recording customer's decision 1 requesting 1 payments about entering 1 adjustments 1 entering for a bill 1 entering for a billing profile 1 payment record, creating 1 viewing for billing profile 1 workflows for managing 1 premises about 1 adding infrastructure information 1 adding service requests 1 additional tasks 1 associating an activity 1 business scenario for setting up 1 registering a hookup 1 service point usage history, viewing 1 setting up 1 verifying 1 viewing service requests 1 Process Integration Packs defined 1 documentation 1 products special rating product, defined 1 special rating products, setting up 1 profiles accounts, profiles, and back-office systems, interrelationships (table) 1 address profile, creating and updating 1 address, revalidating 1 address, validating 1 billing profiles, about and fields (table) 1 billing profiles, creating or updating 1 business scenario for using 1 creating or updating 1 credit check, running 1 customer profile, about end-user procedures 1 defined 1 exemption profile fields, table of 1 exemption profile, about end-user procedures 1 financial profile fields, table of 1 financial profile, about end-user procedures 1 fraud profile, about and fields (table) 1 loyalty profile, about end-user procedures 1 modifying for a contact 1 roles and responsibilities, table of 1 site profile, about end-user procedures and fields (table) 1 special rating profile, defined 1 statement profile, about end-user procedures and fields (table) 1 types, table of 1 Qquotes See Creating a Quote for an Opportunity in Siebel Communications (End User) Rrepayment plans customer decision, submitting 1 description 1 repayment plan outcome, viewing 1 repayment plans, about 1 request for 1 views listed 1 responsibilities profiles, table of 1 table of 1 roles profiles, table of 1 table of 1 Ssales administrators, roles and responsibilities 1 sales agreements, description 1 sales managers, roles and responsibilities 1 sales representative profiles, roles and responsibilities 1 roles and responsibilities, table of 1 screens, table of 1 Service Aggregator Class, description 1 service agreements, description 1 service bundles about 1 behavior 1 comparison to simple service bundles 1 guidelines 1 Service class, description 1 service information, viewing assets 1 service item, associating with an agreement 1 service level agreements, description 1 service points assets, viewing 1 usage history, viewing 1 viewing information 1 Service Profile view, about order management module 1 service requests adding for a premises 1 administrator setup, about 1 asset, adding to a service request 1 business scenario for using 1 contact, associating with 1 creating, about 1 description 1 initiating, about 1 trouble tickets, differences from 1 viewing for a premises 1 SIA External Integration Process Workflow 1 Siebel Communications about 1 business functions by screen 1 business issues, solutions to (table) 1 description 1 key features 1 options 1 product modules 1 screens and functions (table) 1 Siebel Enterprise Application Integration, description 1 Siebel Media business issues, solutions to (table) 1 screens and functions (table) 1 simple service bundles about 1 change orders and 1 comparison to service bundles 1 configuring 1 constraints 1 guidelines 1 new purchases and 1 viewing event items 1 SIS OM Add Service Charge Sub-Process workflow changing the default billing type 1 site profile description 1 end-procedures, about and fields (table) 1 special rating list items, creating 1 list, changing association 1 list, creating 1 list, defined 1 list, modifying 1 product, defined 1 products, setting up 1 profile, defined 1 statement profile description 1 end-user procedures, about and fields (table) 1 subagreements, about 1 Subscription, billing type 1 SWI Account Update Workflow 1 SWI Address Update Workflow 1 SWI Billing Profile Workflow 1 SWI Contact Update Workflow 1 SWI External Account Integration Process Workflow 1 SWI External Account Request Sync Process Workflow 1 SWI External Contact Integration Process Workflow 1 SWI External Contact Req Integration Process Workflow 1 SWI External Contact Request Sync Process Workflow 1 SWI External Customer Req Integration Process Workflow 1 SWI Special Rating - Synchronize Process Workflow 1 SWIAdjustmentStatusUpdate Workflow 1 SWISendCreditCheck Workflow 1 SWISendPaymentAuthorization Workflow 1 synchronization, workflows 1 system preferences, setting for integration 1 Ttelecommunications-related infrastructure, adding 1 third-party credit applications 1 time zones, in date-time fields 1 trouble tickets activity plan, associating with 1 activity, about adding 1 activity, adding 1 administrator setup, about 1 analyzing data 1 attachments, about 1 business scenario for using 1 closing trouble tickets 1 contact, associating with 1 creating 1 creating, about 1 customer verification, about 1 description 1 entitlement verification, about 1 entitlement, verifying 1 existing parent tickets, associating child ticket with 1 field service agents, about communication with 1 initiating, about 1 partner software, about referring to 1 person or group, assigning manually 1 person or group, assigning to 1 service requests, differences from 1 solutions, about reviewing 1 solutions, defined 1 Uunbilled charges, viewing 1 unbilled services, viewing for billing profile 1 unincorporated business, credit check data 1 usage billing, viewing details 1 detail information, viewing 1 UTCCanonical, user property 1 Wwork orders about 1 activity for a work order, creating 1 activity plan, associating with 1 attachments, about associating 1 business scenario for using 1 creating 1 defined 1 line item actions, adding 1 line items, creating 1 service information, viewing 1 terms, adding 1 workflow process, integrating CUT Get Account Data workflow process 1 CUT Get Phone Number Data workflow process 1 CUT Get Sales Order Data workflow process 1 CUT Get Service Profile Data workflow subprocess 1 CUT Get Trouble Ticket Data workflow process 1 CUT Get Work Order Data workflow process 1 CUT Receive Account Data workflow process 1 CUT Receive Credit Alert Data workflow process 1 CUT Receive Fraud Alert Data workflow process 1 CUT Receive Phone Number Data workflow process 1 CUT Receive Sales Order Data workflow process 1 CUT Receive Service Profile Data workflow process 1 CUT Receive Trouble Ticket Data workflow process 1 CUT Receive Work Order Data workflow process 1 CUT Send Account Data workflow process 1 CUT Send Phone Number Data workflow process 1 CUT Send Sales Order Data workflow process 1 CUT Send Service Profile Data workflow process 1 CUT Send Trouble Ticket Data workflow process 1 CUT Send Work Order Data workflow process 1 sample processes, about 1 workflow process, sample CUT Receive Account Data, defining properties 1 CUT Send Account Data, viewing process properties 1 workflows for billing profiles, about 1 description 1 for entering billing adjustments 1 integration workflows, about 1 integration workflows, terminology 1 for managing contacts, accounts, and payments 1 for synchronization 1 for viewing billing profile portal 1 workflows, sample Send Account Data, accessing the Workflow Process Designer 1 Send Account Data, sending outbound message 1 |
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