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CMU Account Sync Workflow

This workflow synchronizes account data between the Siebel CRM application and the billing application.

Figure 23 shows this workflow.

A user initiates this workflow by creating an account record or by changing any field in the business component for an account record in the Siebel CRM application.

Figure 23. CMU Account Sync Workflow

Workflow Description. This workflow performs the following actions:

1. Query Account. Queries for the updated account details.
2. Get Custom Attributes. Reads the enterprise details, such as the enterprise server name, language, and locale.
3. Set Custom Attributes. Sets the enterprise details as part of the request message.
4. Account Update Web Service. Calls an asynchronous proxy Web service to send the account details to the billing application.

Associated Business Service Methods. The following table shows the steps in this workflow that call business service methods.