Siebel Communications Guide > Billing in Siebel Communications > Process of Creating Adjustments in Siebel Communications (End User) >

Viewing an Adjustment Request Outcome

Typically, the account adjustments and payment arrangement plans are determined in the back office, either manually or through an back-office application. The back-office application then sends the outcome of the request to Siebel Communications.

End users can view the request outcome and the history of adjustment requests.

This task is a step in Process of Creating Adjustments in Siebel Communications (End User).

Viewing Outcomes of Adjustment Requests

To view the outcome of an adjustment request, follow this procedure.

To view the outcome of an adjustment request

1. Navigate to the Invoices screen.
2. From the Show drop-down list, select All External Invoices.
3. In the Invoices list, drill down on the invoice number of the invoice.

   The Invoices form appears with the view tabs beneath it.

4. Click the Adjustment Requests view tab.
5. In the Adjustment Request list, review the Amount Approved field.

   The fields in this list show the response of external billing application to the bill repayment plan request. The Status field is updated automatically.

Viewing History of Adjustment Requests

To view the history of adjustment requests for an account, follow this procedure.

To view the history of adjustment requests

1. Navigate to the Accounts screen, then the Accounts List view.
2. Drill down on the name of the account.
3. Click the Adjustment Requests view tab.

   The Adjustment Requests list displays all of the adjustment requests for the account.