This chapter describes the procedures for handling customer inquiries about their invoices. It includes the following topics:

• About Billing in Siebel Communications
• Scenario for Using Billing in Siebel Communications
• Generating Credit, Fraud, and Usage Information in Siebel Communications
• Setting Up the Invoice Image Feature in Siebel Communications
• About Accessing or Updating Billing Information in Siebel Communications
• Process of Accessing or Updating Billing Information in Siebel Communications (End User)
• Process of Entering Payment Against an Outstanding Balance in Siebel Communications (End User)
• Viewing Usage Details in Siebel Communications (End User)
• Viewing Unbilled Charges in Siebel Communications (End User)
• Process of Creating Adjustments in Siebel Communications (End User)
• Process of Making Payment Arrangements in Siebel Communications (End User)
• Requesting a Duplicate Invoice in Siebel Communications (End User)
• Updating a Billing Profile in Siebel Communications (End User)
• Additional End-User Tasks for Billing Management