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Process of Making Payment Arrangements in Siebel Communications (End User)

End users can request a special arrangement if a customer is unable to pay for services when a bill payment is due. The customer can request a payment plan or a deferral of payment. In response, your company can approve the request, reject the request, or propose its own terms. The response might depend on factors such as corporate policy, customer credit history or credit worthiness, and longevity of the customer's association with your company. For more information about integrating the billing component with an external billing application, see Defining Integration Workflows for Siebel Communications.

To make a payment arrangement, perform the following tasks:

1. Requesting a Payment Arrangement
2. Viewing the Outcome of a Payment Arrangement Request
3. Recording a Customer's Decision About Payment Arrangement Terms