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Siebel Communications Guide > Opportunities in Siebel Communications > About Opportunities in Siebel CommunicationsAn opportunity is any lead that can result in a sale. Some opportunities are generated from campaign leads, while others are created by your company's sales representatives. Through Siebel Communications, sales representatives can manage their sales opportunities for business and residential customers. Specifically, they can perform the following tasks:
Administrators involved with opportunities benefit from reading this chapter. It describes how your CSRs create and update opportunities. After becoming familiar with the end-user procedures, you can customize the software to fit your company's needs. For information about hierarchical products or multiple price types with recurring and nonrecurring fees, see the following guides: |
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