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About Opportunities in Siebel Communications

An opportunity is any lead that can result in a sale. Some opportunities are generated from campaign leads, while others are created by your company's sales representatives. Through Siebel Communications, sales representatives can manage their sales opportunities for business and residential customers. Specifically, they can perform the following tasks:

• View a list of all opportunities in the database or only those opportunities specifically assigned to them.
• Create new opportunities.
• Track the status of an opportunity through the sales cycle, from creation to closure.
• Update information about opportunities as they move through the sales cycle.
• Generate quotes that are based on opportunities.
• Use opportunity profiles to record additional information and review customer responses to predefined questions.

Administrators involved with opportunities benefit from reading this chapter. It describes how your CSRs create and update opportunities. After becoming familiar with the end-user procedures, you can customize the software to fit your company's needs.

For information about hierarchical products or multiple price types with recurring and nonrecurring fees, see the following guides:

• Siebel Product Administration Guide
• Siebel Pricing Administration Guide
• Siebel Order Management Guide Addendum for Communications