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Setting Up Special Rating Products in Siebel Communications

A Siebel product administrator can create a special rating product. A special rating product is the service to which a customer can subscribe in order to associate a designated special rating list with the appropriate service. For example, a special rating product named, My Social Circle, might define a friends and family plan, and would require a special rating list that captures the phone numbers for the plan.

Special rating products allow special ratings by using lists provided in the external billing system. It is important to make sure that the name of a special rating product in Siebel CRM matches the corresponding Friend and Family ERA provisioning tag in Oracle Communications Billing and Revenue Management.

You can define product rules for a special rating product in Siebel Communications, such as eligibility and promotion constraints. You can also define pricing policies in Siebel Communications.

You can add a special rating product to a service bundle. For example, if Favorite Call List and Favorite Text List are special rating products, they can be grouped in a service bundle named Wireless Service. For more information about service bundles, see About Service Bundles.

A special rating product can be associated with a special rating list in a quote line item or a sales order line item. You can associate a special rating list only with a special rating product line item. For more information about special rating lists, see Process of Managing Special Rating Profiles, Lists, and Products (End User). For more information about adding special rating lists and special rating products to a quote or a sales order, see the chapter on employee asset-based ordering in Siebel Order Management Guide Addendum for Communications.

The following procedure describes how to set up a special rating product. For more information about setting up a product, see the chapter on basic product administration in Siebel Product Administration Guide.

This task is a step in Process of Managing Special Rating Profiles, Lists, and Products (End User).

To set up a special rating product

1. Navigate to the Administration - Product screen, then the Products view.
2. In the Products list, add a new record, and complete the necessary fields.
3. Click the Product Detail view tab.
4. In the Products Detail form, complete the necessary fields.

   Some fields are described in the following table.

   Field	Comments
   Name	The value in this field must match the corresponding Friend and Family ERA provisioning tag in the external Oracle Communications Billing and Revenue Management application.
   Track as Asset	Selected.
   Billing Service Type	Null.
   Billing Type	Special Rating.
   Special Rating Type	Phone Number
   Special Rating Max Items	The maximum number of items that the special rating product can include. For example, you might define a Friends and Family plan that can include a maximum of six phone numbers. NOTE:  The Special Rating Max Items field is editable only if the value of the Billing Type field is Special Rating.