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Process of Managing Special Rating Profiles, Lists, and Products (End User)

A special rating list is a list of objects associated with a service, which require special processing in the billing and rating applications. Special rating lists provide a way to give special rates or discounts by using a specific attribute, service, or account. For instance, calls made to certain telephone numbers might be charged by a billing system at a cheaper rate than normal calls. An example of a special rating list is a friends and family list, a list of phone numbers that receive special rating considerations such as free airtime when calling other numbers in the list.

A special rating list's billing considerations are determined by special rating rules or discounts defined in the external Oracle Communications Billing and Revenue Management application. These rules can also apply to non-voice services such as text messaging. The Special Ratings feature in Siebel Communications takes advantage of the Extended Ratings Attribute feature in Oracle Communications Billing and Revenue Management. For more information about the Extended Ratings Attribute feature of Oracle Communications Billing and Revenue Management, consult the documentation for your Oracle Communications Billing and Revenue Management system.

A special rating profile is a collection of special rating lists defined for an account. These lists contain phone numbers that are included in each special rating list, and assets that are defined for the phone numbers. Under an account's special rating profile, you can create multiple special rating lists, each with multiple list items.

A special rating product is the service to which a customer can subscribe in order to associate a designated special rating list with the appropriate service. For example, a special rating product named, My Social Circle, might define a friends and family plan, and might require a special rating list that captures the phone numbers for the plan. For more information about special rating products, see Setting Up Special Rating Products in Siebel Communications.

A special rating product can be associated with a special rating list in a quote line item or a sales order line item. You can associate a special rating list only with a special rating product line item. For more information about adding special rating lists and special rating products to a quote or sales order, see the chapter on employee asset-based ordering in Siebel Order Management Guide Addendum for Communications.

To manage special rating products, special rating lists, and special rating list items in Siebel Communications, perform the following tasks:

• Setting Up Special Rating Products in Siebel Communications
• Creating Special Lists in Siebel Communications
• Creating Special Rating List Items in Siebel Communications
• Modifying Special Rating Lists in Siebel Communications (End User)
• Changing the Association of Special Rating Lists in Siebel Communications