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Processing Collection Payments in Siebel Communications

One possible resolution for a collections credit alert involves the customer's full or partial payment of the amount outstanding. To process a payment for a collections credit alert, follow this procedure. For more information about processing payments for credit alerts, see Entering Payments for Credit Alerts in Siebel Communications (End User).

This task is a step in Process of Managing Collections in Siebel Communications (End User).

To process a collections payment

1. Navigate to the Credit Management screen, then the Credit Alert List view.
2. Query for credit alerts with the status of Open.

   The Credit Alerts list shows only those credit alerts that are associated with collection actions.

3. Select the credit alert that is associated with the collection action for which you want to process a payment.
4. Click the link in the Billing Profile field.
5. Click the Payments view tab.
6. In the Payments list, create a new record.
7. Complete the Payment Date, Payment Method, and Payment Amount fields.
8. Click Submit.