This chapter describes the procedures for managing and closing credit alerts. It also describes how to create account adjustments and set up payment plans. It includes the following topics:

• About Credit Management in Siebel Communications
• Scenario for Using Credit Management in Siebel Communications
• Reviewing and Adding a Credit Alert in Siebel Communications (End User)
• Adding an Activity to a Credit Alert in Siebel Communications (End User)
• Contacting the Customer About a Credit Alert (End User)
• Entering Payments for Credit Alerts in Siebel Communications (End User)
• Process of Creating Account Adjustments or Payment Plans in Siebel Communications (End User)
• Process of Managing Collections in Siebel Communications (End User)
• Closing a Credit Alert Manually in Siebel Communications (End User)
• Additional End-User Tasks for Credit Management in Siebel Communications