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Siebel Communications Guide > Credit Management in Siebel Communications > Process of Managing Collections in Siebel Communications (End User)Collection management is the process of collecting payment from a subscriber after the end of the grace period for the amount due. Collection management involves performing a sequence of actions to collect the past due amount. If payment is not made after the grace period, a typical sequence of collection actions might, for example, consist of a reminder phone call or email, a reminder letter, a demanding phone call, a dunning letter, referral to a collection agency, suspension of service, and cancellation of the account. The specific collection actions you perform may be different, depending on your company's business requirements. Collection management involves integrating Siebel Communications with an external credit management application or the external Oracle Communications Billing and Revenue Management application. The integration functions as follows:
To manage collections in Siebel Communications, perform the following tasks: |
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