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About Prebuilt Integration with Siebel Communications

Oracle® Application Integration Architecture is a set of products that enables you to set up and orchestrate cross-application business processes so that multiple applications can work together. Oracle Application Integration Architecture runs on Oracle® Fusion Middleware.

Oracle® Communications Process Integration Packs (PIPs) are prebuilt packaged process integrations between Siebel Communications and Oracle® Communications Billing and Revenue Management, and are based on Oracle Application Integration Architecture.

Administrators can implement the following PIPs to integrate Siebel Communications with an application for managing billing and revenue, such as Oracle Communications Billing and Revenue Management:

• Oracle Communications Integration Pack for Order to Bill
• Communications Agent Assisted Billing Care

The following topics provide additional information about integrating Siebel Communications with an application for managing billing and revenue:

• About Passing Customer Orders to Oracle Billing Application
• About Service Bundles

For more information about the PIPs described in this topic and other PIPs, visit the Industry-Specific PIPs Web page at

http://aia.oraclecorp.com/products/indspc.html

Additionally, the following Oracle Application Integration Architecture for Communications guides, which you can access on the Oracle Technology Network, are available for these PIPs:

• Process Integration for Order Management Implementation Guide
• Process Integration for Customer Management Implementation Guide
• Process Integration for Product Management Implementation Guide
• Process Integration for Billing Management Implementation Guide

NOTE:  To allow these integrations, your company must purchase the CME Billing Management option in Siebel Communications (which exposes billing and revenue management views), required Oracle PIPs, and Oracle Application Integration Architecture licenses.