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Communications Agent Assisted Billing Care

The Communications Agent Assisted Billing Care PIP allows integrated customer management and integrated billing management. This PIP consists of the following process integrations:

• Process Integration for Customer Management. This process integration allows the synchronization of customer information between Siebel CRM and Oracle Communications Billing and Revenue Management. The Process Integration for Customer Management provides the following integration flows:
  • Create Account. This integration flow interfaces customers to Oracle Communications Billing and Revenue Management. It runs during the Order Management processing flow.
  • Update Customer Account. This integration flow updates accounts from Siebel CRM to Oracle Communications Billing and Revenue Management.
• Integrated Billing Management. This process integration integrates the billing management process between Siebel CRM and Oracle Communications Billing and Revenue Management. The allows Siebel CRM to be used as the single interface to access all customer-related information, including data that is mastered and maintained within Oracle Communications Billing and Revenue Management. It includes support for the following key processes to be performed from Siebel CRM:
  • View balance groups and balance details in real time.
  • Display unbilled usage information in real time.
  • View invoice details.
  • View payment and adjustment history.
  • Capture payments for an invoice and send them to Oracle Communications Billing and Revenue Management for processing.
  • Capture new adjustment requests and send them to Oracle Communications Billing and Revenue Management for processing.