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SWI Contact Update Workflow

This workflow calls the outbound service to synchronize the contact details from the Siebel application with the external application. It is called when a change is made to contact details.

Figure 29 shows this workflow.

Figure 29. SWI Contact Update Workflow

Workflow Description. This workflow performs the following actions:

1. Query Contact. Queries for the Contact Id of a contact in which a change has been made. Derives the value of the UTCCanonical input parameter for this step from the UTCCanonical process property. The default value of this property is N. If the value passed is Y, then the query returns data for any field of the type DTYPE_UTCDATETIME in UTC Canonical format.
2. Get Custom Attributes. Gets the language and locale details for the Siebel Enterprise Server.
3. Set Custom Attributes. Sets the Siebel Enterprise Server details, such as the language and locale values, in the request message to make an outbound Web service call.
4. UpdateCustomerPartyContact. Calls the aggregatecontactevent method of the SyncCustomerSiebelEventAggregator business service and updates the customer party. If the response received contains an error, then the workflow proceeds to the Set Error Msg step.
5. Set Error Msg. If an error occurs in the previous step, then this step displays an error message.

Associated Business Service Methods. The following table shows the steps in this workflow that call business service methods.