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Siebel Communications Guide > Defining Integration Workflows for Siebel Communications > About Integration Workflows in Siebel CommunicationsA workflow process is a sequence of steps that automates a business function. Some workflow processes (also known as business processes) allow your company to integrate Siebel Communications with back-office applications and databases. You can implement integration with third-party applications by using the following resources and techniques:
NOTE: Triggers for some business processes (for example, a button-push or workflow policy) are defined during implementation of the workflow process. This chapter covers the following subjects:
You can automate business processes using workflow processes in combination with Business Process Administration. This chapter does not give detailed information about Business Process Administration or application integration in general. For information about these topics, see Siebel Business Process Framework: Workflow Guide and the Siebel Enterprise Application Integration (Siebel EAI) guides, available on the Siebel Bookshelf. NOTE: The integration workflow processes discussed in this chapter are not Application Services Interfaces (ASIs), although they serve a similar function. |
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