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Adding a Service Request for a Premises in Siebel Communications (End User)
End users can add a service request by creating a new service request in the Service Request view of the Premises screen. To add a service request for a premises
- Navigate to the Premises screen, then the Premises List view.
- Drill down on the address of the premises.
- Click the Service Requests view tab.
The upper list displays accounts and the lower list displays service requests.
- In the upper list, select an account.
- In the lower list, add a record, and complete the necessary fields.
Some fields are described in the following table.
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SR Number |
Displays a service request number that is automatically generated. |
Severity |
Select a value for the severity of the service request or its impact to the customer. The severity does not have to be the same as the priority. |
Priority |
Select a value to prioritize the service request. This field describes the importance of the service request. The priority does not have to be the same as the severity. |
Owner |
Select the user ID of the person handling the service request. |
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