This chapter explains the concept of a premises and describes procedures you can use to manage the creation and maintenance of premises records. It also describes typical procedures that end users might use when working with premises records. It includes the following topics:

• About Premises in Siebel Communications
• Scenario for Setting Up Premises in Siebel Communications
• Setting Up Premises in Siebel Communications (End User)
• Registering a Premises Hookup in Siebel Communications (End User)
• Associating an Activity with a Premises in Siebel Communications (End User)
• Verifying a Premises in Siebel Communications (End User)
• Viewing Service Point Information in Siebel Communications (End User)
• Viewing Usage History in Siebel Communications (End User)
• Viewing Service Requests for a Premises in Siebel Communications (End User)
• Adding a Service Request for a Premises in Siebel Communications (End User)
• Adding Infrastructure Information in Siebel Communications (End User)
• Additional End-User Tasks for Premises Management in Siebel Communications