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Additional End-User Tasks for Premises Management in Siebel Communications

This topic contains information about other tasks related to premises.

Caller Verification

When receiving an inbound call, end users first verify and locate the caller. For more information about verifying and locating a caller, see Siebel Applications Administration Guide.

Customer Accounts

When a new customer requests service from your company, end users must create an account for the customer. For more information about creating a customer account, see Accounts in Siebel Communications.

Sales Orders

When a customer requests a new service, end users must create a sales order. For more information about creating a sales order, see Siebel Order Management Guide Addendum for Communications.

Premises and Attachments

At any time, end users can store additional information relating to a premises in the database by associating an electronic file with the premises record. For more information about associating an attachment with a record, see Siebel Fundamentals.

Premises and Notes

At any time, end users can store additional information relating to a premises in the database by adding a note and associating it with the premises record. For more information about associating a note to a record, see Siebel Fundamentals.