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Changing Fraud Thresholds in Siebel Communications (End User)
End users can change thresholds in the fraud profile, if necessary. For example, if a breach of a credit threshold generated the fraud alert, then the customer can request a higher threshold. If this request is granted, then it might cancel the fraud alert. To change a fraud threshold
- Navigate to the Fraud Management screen, then the Fraud Alert List view.
- Drill down on the account name of the fraud alert.
- In the Fraud Account Profile form, change one or more of the fields.
For information about the fields in the Fraud Account Profile form, see Profiles in Siebel Communications.
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