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Siebel Communications Guide > Service Requests and Trouble Tickets in Siebel Communications > Setting Up Service Requests and Trouble Tickets in Siebel CommunicationsAdministrators can make the CSRs' job easier by creating scripts and automating the assignment of trouble tickets as follows:
For more information about setting up Siebel Assignment Manager (including rules, criteria, workload, employees, positions, and territories), see Siebel Assignment Manager Administration Guide. |
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