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About Contacts in Siebel Communications

A contact is someone about whom you or your company needs to keep business or personal information. Siebel Communications helps you manage contacts and associate contact data with accounts, opportunities, trouble tickets, or service requests.

Customer service representatives and field service representatives are examples of end users who might use contact management functions.

End users can use Siebel Communications to complete the following tasks:

• Record and track business and personal contact information.
• Create and track a list of activities for a contact.
• View a contact profile.
• View information about trouble tickets and service requests that are associated with a contact.