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SWI Account Update Workflow

This workflow calls the outbound service to synchronize the account details from the Siebel application with the external application. It is called when a change is made to account details.

Figure 27 shows this workflow.

Figure 27. SWI Account Update Workflow

Workflow Description. This workflow performs the following actions:

1. Query Customer Party. Queries for the Account Id of an account in which a change has been made. Derives the value of the UTCCanonical input parameter for this step from the UTCCanonical process property. The default value of this property is N. If the value passed is Y, then the query returns data for any field of the type DTYPE_UTCDATETIME in UTC Canonical format.
2. Get Custom Attributes. Gets details about Oracle's Siebel Enterprise Server, such as the language and locale details.
3. Set Custom Attributes. Sets the Siebel Enterprise Server details, such as the language and locale values, in the request message to make an outbound Web service call.
4. UpdateCustomerParty. Calls the Aggregateaccountevent method of the SyncCustomerSiebelEventAggregator business service and updates the customer party. If the response received contains an error, then the workflow proceeds to the Set Error Msg step.
5. Set Error Msg. If an error occurs in the previous step, then this step displays an error message.

Associated Business Service Methods. The following table shows the steps in this workflow that call business service methods.