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Process of Managing Products

This topic lists the tasks that marketing administrators and customer service representatives typically perform to manage products. Your company might follow a different process according to its business requirements.

Administrator Procedures

The following list shows procedures that administrators typically perform to manage products:

1. Setting Up Catalogs, as described in Siebel Order Management Guide

   In the Siebel Consumer Goods application, you can apply the Account Channel personalization attribute to product categories and to products and accounts. For information about using the Account Channel field, see Product Distribution.

   In the preconfigured Siebel Consumer Goods application, the Account Channel field is not visible for catalogs. To enable this personalization attribute for catalogs, see Using Siebel Tools.

   For information about setting up category-product hierarchies specifically for the Sales Volume Planning (SVP) module, see Modifying the SVP Business Service.

2. Defining Products
3. Providing Greater Detail to Product Records, as described in Siebel Product Administration Guide

   You can create product features, assign key features to a product, define product attributes and associate them with product classes, define related products, designate equivalent products, create comparison features for equivalent products, create product entitlements, associate literature with products, and associate images with products.

4. Defining Product Lines
5. Creating and Managing Price Lists, as described in Siebel Pricing Administration Guide

   NOTE:  When the ENTERPRISE_FLG is set to N, the default setting, Database Extract extracts only organization Price Lists and Items specific to each organization. You can use Siebel Enterprise Integration Manager (EIM) to import Price Lists and Price List Items by organization. If EIM sets the ENTERPRISE_FLG to Y, all Price Lists and associated Price List Items are routed to all users regardless of organization. For more information, see Siebel Enterprise Integration Manager Administration Guide.

End-User Procedures

Most of the end-user tasks associated with products and price lists involve viewing information. An administrator sets up product lines, products, and price lists.

The following list shows tasks that end users typically perform when working with products:

• Using the Product Explorer (End User)
• Viewing product information and associating attachments with products, as described in Siebel Fundamentals
• Viewing and comparing product key features and viewing the product image, as described in Siebel Applications Administration Guide