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Configuring Siebel Business Applications > Configuring Help > Overview of Configuring Help > Location of Help Files for an Employee or Partner ApplicationInternal employees of an enterprise use an employee application. Siebel Call Center and Siebel Sales are examples of an employee application. The location where you install Siebel CRM and the type of Siebel client determines the location of the help files. Location of Help Files in the Siebel Web ClientThe Siebel Web Client runs in a typical browser on a personal computer. It does not require a Siebel business application to be installed on the client computer. The browser connects through a Web server to the Siebel Server that runs business logic and accesses data from the Siebel Database. In this configuration, help files reside in the following location on the Siebel Server: ORACLE_HOME\public\
During the installation process, Siebel CRM configures your Web server so that the ORACLE_HOME\public\ http://hostname/Siebel application name If the Help Identifier property of a screen references a URL in the Help Id object, then that URL is relative to the following directory: http://hostname/Siebel application name Example of Locating Help Files for the Siebel Web ClientIf you run Siebel Call Center on the Siebel Server, and if you request the help for the Accounts screen, then Siebel CRM displays the following page: http://siebsrvr/callcenter/help/siebaccounts.htm In this situation, you can place the help files in any directory that you can reference from the following directory: http://hostname/Siebel_application_name
In this situation, you create Help Id objects that reference the customhelp URL. Table 81 describes the Help Id object properties: Location of Help Files in the Siebel Developer Web Client and Siebel Mobile Web ClientSiebel CRM delivers the Siebel Developer Web Client through a Web browser that provides direct connectivity to a database server. It requires an installed Siebel business application on the client computer. It does not require a local database, Web server, or Siebel Server. Siebel CRM still requires the Siebel Server for certain functionality, such as Assignment Manager and Replication. The Siebel Mobile Web Client is a portable client delivered through a Web browser. It is designed for local data access. It requires installation of a Siebel business application on the client computer. It does not require connection to a server. It meets the needs of field professionals who do not possess continuous access to a network. The Siebel Mobile Web Client uses a local database on each remote computer. Periodically, the client must access the Siebel Server through a network connection to synchronize the data modifications that exist between the Siebel Database and the Siebel File System. The software installed on the client computer for the Siebel Developer Web Client and Siebel Mobile Web Client is identical except for the type of connectivity provided. The following installation directory on the Siebel client determines the location of the help files: ORACLE_HOME\public\
D:\sea\webclient\public\enu\help During the installation process, Siebel CRM configures the local Web server so that the ORACLE_HOME\public\ If the Help Identifier property of a screen references a URL in the Help Id object, then that URL is relative to the following directory: Example of Locating Help Files for the Siebel Developer Web Client and Siebel Mobile Web ClientThe example to configure help files for the Siebel Developer Web Client and Siebel Mobile Web Client is the same as for the Siebel Web Client except you use http://localhost instead of http://hostname/Siebel_application_name. |
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