Siebel Mobile Guide: Connected > Using the Siebel Mobile Application for Siebel Consumer Goods > Managing Return Orders for Siebel Consumer Goods >

Adding or Updating Product Line Items for Return Orders


Complete the following procedure to add or update product line items for a return order.

To add or update product line items for a return order

  1. Tap Returns on the application banner to display the Return Order list.
  2. Tap a record in the Return Order list.

    All details for the selected return order record are displayed in the work area.

  3. Update an existing product line item as follows:
    1. Tap the line item's field, and update accordingly.

      You can edit the following fields: Product, Qty, List Price, or Disc percent (%).

      You can filter the records displayed in the line item list as follows:

      • Tap Product, then choose one of the following options to filter the list: Qty, Disc percent (%), or Product.
      • Tap the Search bar, enter a search string, and then tap Go.
  4. Add a new product line item for the return order as follows:
    1. Tap the plus (+) icon in the Line Item list.
    2. Enter the information for the new line item on the page that opens.
    3. Tap Save when finished.
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