Siebel Mobile Guide: Connected > Using the Siebel Mobile Application for Siebel Consumer Goods > Managing Return Orders for Siebel Consumer Goods >

Adding or Updating Return Orders

To add a new return order record or update an existing return order record, complete the following procedure.

To add or update a return order

1. Tap Returns on the application banner to display the Return Order list.
2. Update an existing return order record as follows:
   1. Tap a record in the Return Order list.

      All details for the selected return order record are displayed in the work area.

   2. Tap Edit, update the information as required, and then tap Save when finished.
3. Add a new return order record as follows:
   1. Tap the plus (+) icon in the work area.
   2. Enter the details for the new return order record on the page that opens,

      The following fields fill in automatically for new return orders:

      • Order number (#)
      • Status
      • Order Date
   3. Tap Save when finished.
4. Add or update product line items for the return order as required.

   For more information, see Adding or Updating Product Line Items for Return Orders.