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Siebel Mobile Products

Several mobile applications are included in the Siebel CRM product line. Each serves a different purpose and runs on different devices. Often, these applications complement each other. The mobile applications are as follows:

  • Siebel Mobile Connected Applications. Siebel Business Applications accessed from a browser on a mobile device, where the browser is connected to a Siebel Server. This is a new offering from Oracle which provides access to Siebel Business Applications, with its native look-and-feel, from tablets and smartphones. The following applications are supported in connected mode: Siebel Pharma, Siebel Consumer Goods, Siebel Sales, and Siebel Field Service.
  • Siebel Mobile Disconnected Applications. Siebel applications accessed from a browser on a mobile device, where the browser is not connected to a Siebel Server (offline mode). This is a new offering from Oracle which provides access to Siebel, with its native look-and-feel, from tablets and smartphones. The following applications are currently supported in disconnected mode: Siebel Pharma and Siebel Field Service.
  • Siebel Mobile Web Client and Siebel Remote. A disconnected client and supporting server-side software. These applications provide intelligent transaction routing, data synchronization, and Store-and-Forward Messaging (SFM) capabilities. Siebel Remote works only on Microsoft® Windows™-based desktops, laptops, and tablets.

    NOTE:  Store-and-Forward Messaging is only supported for existing customers using SFM capabilities, and it is no longer available for new customers.

  • Siebel Handheld Applications. A disconnected client with data filtering, data synchronization, and Store-and-Forward Messaging capabilities. Siebel Handheld applications only run on Microsoft Windows Mobile 6.5.x operating system.
  • Siebel Wireless. Siebel Business Applications delivered to client browsers that connect to a Siebel Server through a wireless network. Siebel Wireless runs on any phone that has an HTML browser.

Table 3 describes the software components of Siebel Mobile, and the supported hardware devices.

Table 3. Siebel Mobile Product Software Components and Supported Devices
Product Group
Server Components
Client Component
Supported Client Devices

Siebel Mobile Connected

Siebel Mobile application in online mode (that is, connected to Siebel Server)  

Client browser. For more information, see Requirements for Using Siebel Mobile Applications.

 

 

HTML5-compliant mobile devices, such as:

  • Apple® iOS devices (iPad® and iPhone®)
  • Android OS devices (Samsung® Galaxy tablets and Galaxy smartphones)
  • Blackberry 10 mobile devices 
  • Microsoft Windows 8 tablets
  • Microsoft Windows 8 smartphones

Siebel Mobile Disconnected

Siebel Mobile application in offline mode (that is, disconnected from Siebel Server) 

Synchronization object manager  

Client browser. For more information, see Requirements for Using Siebel Mobile Applications.

HTML 5-compliant mobile devices, such as:

  • Apple iOS devices (iPad and iPhone)
  • Android OS devices (Samsung Galaxy tablets and Galaxy smartphones) 
  • Blackberry 10 mobile devices

Siebel Remote

Siebel Remote

Store-and-Forward Messaging

Siebel Mobile Web Client

NOTE:  Siebel Mobile Connected and Siebel Mobile Disconnected are not related to the Siebel Mobile Web Client in any way.

Desktop PCs

Laptops

Tablets

Siebel Handheld Applications

Handheld Application Synchronization Object Manager

Store-and-Forward Messaging

Siebel Handheld Client

Windows Mobile 6.5.x devices

Siebel Wireless

Wireless Object Manager

Client Browser

Any mobile device running a supported client browser, including wireless devices and handheld devices.

Table 4 describes the supported applications of Siebel Mobile, and documentation on the Siebel Bookshelf for information about these applications.

Table 4. Siebel Mobile Product Supported Applications and Related Documentation
Product Group
Supported Applications
Related Documentation

Siebel Mobile Connected

Siebel Consumer Goods

Siebel Field Service

Siebel Sales

Siebel Pharma

If using Siebel Mobile applications in online mode only, then see the following:

  • Siebel Mobile Guide: Connected
  • Configuring Siebel Open UI
  • Siebel Maintenance Release Guide on My Oracle Support  

Siebel Mobile Disconnected

Siebel Field Service

Siebel Pharma

If using Siebel Mobile applications in both online and offline mode, then see the following:

  • Siebel Mobile Guide: Disconnected
  • Configuring Siebel Open UI
  • Siebel Maintenance Release Guide on My Oracle Support 

Siebel Remote

Almost all Siebel Business Applications and Siebel Industry Applications

(Provides the same look and feel as those applications.)

Siebel Remote and Replication Manager Administration Guide

Siebel Store-and-Forward Messaging Guide for Mobile Web Client

Siebel Handheld Applications

Siebel Consumer Goods

Siebel Field Service

Siebel Sales

Siebel Medical

Siebel Pharma

Siebel Consumer Goods Handheld Guide

Siebel Service Handheld Guide

Siebel Sales Handheld Guide

Siebel Medical Handheld Guide

Siebel Pharma Handheld Guide

Siebel Store-and-Forward Messaging Guide for Handheld

Siebel Wireless

Siebel Sales

Siebel Field Service

Siebel Partner Relationship Management

Siebel Self-Service Applications

Siebel Wireless Administration Guide
    
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