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Siebel Energy Guide > Defining Integration Workflows for Siebel Energy > Sample Integration Workflows for Siebel EnergyThis topic describes the sample integration workflow processes. NOTE: Sample workflows must be imported into your database. For information about importing these workflows, see Siebel Business Process Framework: Workflow Guide. Some workflow process steps call other workflow processes. For example, the first step of the CUT Send Account Data workflow process calls the CUT Get Account Data workflow process. In this example, the CUT Get Account Data workflow process is a subprocess of the CUT Send Account Data workflow process. Some sample workflow processes communicate using the EAI MQSeries Transport business service. If your company does not use MQ Series, then you can replace the appropriate step with one that uses either a custom transport business service, the provided HTTP business service, or the provided XML file business service. Business services are located in the Oracle's Siebel Tools repository and are available for use when defining workflow processes. The integration objects used in the samples follow:
NOTE: The Integration Object mentioned in this topic is specified in XML. It is not specified as a Business Service Input Argument. CUT Send Account Data WorkflowThis workflow sends to back-office applications the customer account data that end users create or modify in Siebel Energy. Workflow Description. This workflow performs the following actions:
CUT Get Account Data WorkflowThis workflow retrieves account data from Siebel Energy to respond to a request from an external application. The external application calls the CUT Send Account Data workflow using the available Siebel object interfaces. The CUT Send Account Data workflow calls this workflow. The external application retrieves the data from Siebel Energy, using this workflow as an API. Workflow Description. This workflow performs the following actions:
CUT Receive Account Data WorkflowThis workflow receives customer account data that is modified in a back-office application because the data must be updated in Siebel Energy. Workflow Description. This workflow performs the following actions:
CUT Send Service Profile Data WorkflowThis workflow synchronizes the service profile data that end users create or modify in Siebel Energy with the service profile data in back-office applications. Workflow Description. This workflow performs the following actions:
CUT Get Service Profile Data WorkflowThis workflow retrieves service profile data from Siebel Energy to respond to a request from an external application. The external application calls the CUT Send Service Profile Data workflow using the available Siebel object interfaces. The CUT Send Service Profile Data workflow calls this workflow. The external application retrieves the data from Siebel Energy, using this workflow as an API. NOTE: A service profile contains the same information in the Installed Assets view of the Accounts screen. Workflow Description. This workflow performs the following actions:
CUT Receive Service Profile Data WorkflowThis workflow synchronizes service profile data that end users create or modify in an external application with the service profile data in Siebel Energy. Workflow Description. This workflow performs the following actions:
CUT Send Sales Order Data WorkflowThis workflow sends to back-office applications the sales order data that end users create in Siebel Energy. Workflow Description. This workflow performs the following actions:
CUT Get Sales Order Data WorkflowThis workflow retrieves sales order data from Siebel Energy to respond to a request from an external application. The external application calls this workflow using the available Siebel object interfaces. The external application retrieves the data from Siebel Energy directly, using this workflow as an API. Workflow Description. This workflow performs the following actions:
CUT Receive Sales Order Data WorkflowThis workflow receives sales order data that is modified in a back-office application because the data must be updated in Siebel Energy. Workflow Description. This workflow performs the following actions:
CUT Send Work Order Data WorkflowThis workflow sends to back-office applications the work order data that end users create in Siebel Energy. Workflow Description. This workflow performs the following actions:
CUT Get Work Order Data WorkflowThis workflow retrieves work order data from Siebel Energy to respond to a request from an external application. The external application calls this workflow using the available Siebel object interfaces. The external application retrieves the data from Siebel Energy directly, using this workflow as an API. Workflow Description. This workflow performs the following actions:
CUT Receive Work Order Data WorkflowThis workflow receives work order data that is modified in a back-office application because the data must be updated in Siebel Energy. Workflow Description. This workflow performs the following actions:
CUT Send Trouble Ticket Data WorkflowThis workflow sends to back-office applications the trouble ticket data that customers create through a Siebel Energy customer application or through a phone call to a CSR. NOTE: Customers have different requirements, and only certain types of trouble tickets must be sent to back-office applications. Some trouble tickets can be managed entirely within Siebel Energy. The supporting integration process is designed for trouble tickets that are sent to the back office. During implementation of a workflow process, the trigger must be implemented in such a way that the workflow process is invoked only for trouble tickets that are sent to the back office. Workflow Description. This workflow performs the following actions:
CUT Get Trouble Ticket Data WorkflowThis workflow retrieves trouble ticket data from Siebel Energy to respond to a request from an external application. The external application calls this workflow using the available Siebel object interfaces. The external application retrieves the data from Siebel Energy directly, using this workflow as an API. Workflow Description. This workflow performs the following actions:
CUT Receive Trouble Ticket Data WorkflowThis workflow creates a trouble ticket in a back-office application and sends it to Siebel Energy. Updates to trouble tickets stored in a back-office application are communicated to Siebel Energy in the same way, allowing CSRs to see the latest information about externally generated trouble tickets. Workflow Description. This workflow performs the following actions:
CUT Receive Fraud Alert Data WorkflowThis workflow creates a fraud alert record in a back-office application and sends it to Siebel Energy. Updates to fraud alert information stored in the back-office application are communicated to Siebel Energy in the same way, allowing CSRs to see the latest information about externally generated alerts. Workflow Description. This workflow performs the following actions:
CUT Receive Credit Alert Data WorkflowThis workflow creates a credit alert record in a back-office application and sends it to Siebel Energy. Updates to credit alert information stored in the back-office application are communicated to Siebel Energy in the same way, allowing CSRs to see the latest information about externally generated alerts. Workflow Description. This workflow performs the following actions:
CUT Send Phone Number Data WorkflowThis workflow sends to back-office applications the phone number data that end users create in Siebel Energy. Workflow Description. This workflow performs the following actions:
CUT Get Phone Number Data WorkflowThis workflow retrieves phone number data from Siebel Energy to respond to a request from an external application. The external application calls this workflow using the available Siebel object interfaces. The external application retrieves the data from Siebel Energy directly, using this workflow as an API. Workflow Description. This workflow performs the following actions:
CUT Receive Phone Number Data WorkflowThis workflow receives phone number data that is modified in a back-office application because the data must be updated in Siebel Energy. Workflow Description. This workflow performs the following actions:
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