Siebel Field Service Guide > Service Activities > Process of Managing Service Activities >

Recording Labor for Activities (End User)


You can record the amount of hours that you work on activities.

If an entitlement (with metrics and a schedule) is associated with the activity, then you can enter only 1 record for activity hours, even if the hours are associated with multiple rates (rates for regular, overtime, and extended overtime). The Auto Charge feature automatically determines the charges for each rate. If an entitlement (without metrics and a schedule) is associated with the activity, then you must enter a separate record for each rate. For more information about entitlements, see Process of Administering Entitlements.

NOTE:  The time tracker times for activities as well as the schedule and exception times for entitlements are not translated to UTC (Universal Time Coordinates). The invoicing functionality for activities interprets these times according to the time zone of the entitlement that is associated with the activity. This time zone is typically the time zone of the location that the entitlement covers.

This task is a step in Process of Managing Service Activities.

To record labor for an activity

  1. Navigate to the Activities screen, then the Activity List view.
  2. Drill down on the Type field for a selected activity, and click the Time Tracker view tab.

    NOTE:  If you select Auto Timesheet in the application-level Tools menu, then new records are generated in the Time Tracker view. For more information about setting up and using this Auto Gen feature, see Siebel Project and Resource Management Administration Guide.

  3. If you already completed the activity, then create a new time record, and complete the fields as appropriate.

    Some fields are described in the following table.

    Field
    Comments

    Type

    Select the category of time for the activity. In the Work Types view of the Administration - Data screen, administrators set up the types that you can select.

    Billable

    Select this check box to indicate the labor for the activity is billable to the customer. When you select this check box, the Charge Engine uses the record to create a charge, and the Charge Consolidation business service includes the price of the labor for the activity in an invoice. This price is based on the rate list for the activity. You can define labor that is not billable (for example, a coffee break). This check box is automatically selected if the Billable check box is selected for the activity.

  4. If you are starting the activity, then complete the following steps:
    1. Click Start to populate the Start field with the current time and to populate the Date field with the current date.
    2. When you finish the activity, click Stop to populate the Stop field with the time that you complete the activity and to populate the Elapsed field with the amount of time to complete the activity.
    3. To resume an activity, Start again to create a new time record.
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