Siebel Field Service Guide > Agreements and Entitlements >

Process of Administering Entitlements

The following list shows the tasks that administrators typically perform to administer entitlements. Your company might follow a different process according to its business requirements.

To administer entitlements, administrators perform the following tasks:

• Changing System Preferences for Entitlements
• Viewing User Properties for Entitlements
• Creating Entitlement Templates
• Defining Metrics for Entitlement Templates
• Defining Products for Entitlement Templates
• Associating Entitlement Templates with Products
• Defining Service Details for Entitlement Templates
• Defining Pricing Details for Entitlement Templates
• Defining Preventive Maintenance Plans for Entitlement Templates
• Defining Exceptions for Service Activities
• Adding Schedule Information to Entitlements
• Configuring Auto-Entitlement for Quotes and Orders