Siebel Field Service Guide > Agreements and Entitlements > Workflows for Agreement Renewal and Approval >

ISS Approval (Agreement) Workflow

The ISS Approval (Agreement) workflow automates the process of approving agreements. This workflow is called for the ISS Approval (Agreement) approval process. For more information, see Setting Up Approval for Agreements.

This workflow is called when a user selects the Generate Approvals menu command for an agreement.

Figure 5 shows this workflow.

Figure 5. ISS Approval (Agreement) Workflow

Workflow Description. This workflow performs the following actions:

1. Validation Service. This step reviews the validation rule for approval of the agreement.
2. Exception Found? This step determines whether the agreement satisfies the validation rule. If the agreement does not satisfy the rule, then the workflow terminates. If the agreement satisfies the rule, then the workflow proceeds to the next step.
3. Approval Bus Service. The step calls the ISS Approval Bus Service business service to use the CreateNewApprovalTasks method to place the agreement in the approver Inbox for approval or rejection by the appropriate approvers.
4. Refresh Applet. After approval or rejection, this step updates the data in the applet for the list of agreement approvers.